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Identify root cause of inquiries by asking probing questions to determine the best solution.

De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.

Agents may be asked to transition between channels at any time.

Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email.

Provide world-class customer service and a first-call resolution.

Schedule: Monday through Sunday 8AM - 10:30PM Eastern Time Zone Training will be provided on client information and systems used.

You will be responsible for answering incoming contacts from clients via multiple platforms, including phone, email and chat. Individuals must also be able to establish a designated work space, free from noise and distractions to handle incoming phone calls.

Pandora Jewelry and Inktel are seeking WORK-FROM-HOME independent contractors who are passionate about jewelry and would like to represent the world’s top jewelry designer and manufacturer.Įach Jewelry Support Specialist will be an independent contractor, working from home using their own computer equipment that meets the technical requirements outlined below.